privacy policy
Jac van den Oord Potatoes works hard every day to provide consumers and professional chefs around the world with the right potato to suit their needs: the right variety, in suitable packaging, and for the intended use by the consumer and/or chef. We know exactly where each potato comes from, which allows us to guarantee its quality. So, we can precisely tell you the origin of our potatoes.
We want to be just as transparent when it comes to the personal data you provide to us. That’s why we’ve outlined everything for you in this Privacy Statement.
1. Who are we?
We are Jac van den Oord Potatoes B.V.
Our address is Uilecotenweg 53, 5324 JT Ammerzoden, The Netherlands.
Our registration number with the Dutch Chamber of Commerce is 11012035.
You can reach us via email at info@jacvandenoord.nl or by phone at +31 73 599 9191.
2. Why do we use your personal data?
We may ask you to provide certain personal data, such as your name, email address, address, payment information including your bank account number, and phone number. For business customers, we may also request a Chamber of Commerce number and VAT number.
We use this data to process your order, monitor its progress, and send you an invoice. Without this information, we cannot deliver the potatoes you’ve purchased.
We also use your personal data to stay in contact with you, for example, if we need to clarify something about your order or delivery.
3. Jac van den Oord Potatoes and its customers
We like to get to know you so we can serve you better. We record your contact and purchase information in our customer system. If you have participated in any of our campaigns, we’ll also log that. We keep track of when we’ve been in contact and what was discussed.
This helps us understand what products interest you, how often you visit us, and what your preferences are.
We also use this information to continuously improve and innovate our website and product range, to develop campaigns, and to keep you informed based on your interests.
4. On what legal grounds do we process your data?
According to the law, we must explain the legal grounds for processing your personal data. These are:
(i) Your consent, such as when you subscribe to our newsletter
(ii) In the context of a contract, such as when you place an order
(iii) Based on a legal obligation, for example, due to tax regulations
(iv) When we have a legitimate interest, such as maintaining customer contact or understanding your preferences.
5. Newsletter
We may use your email address to send you a newsletter with updates about our products, promotions, or other news.
We’ll only do this if you’ve given your consent. You can withdraw this consent at any time by clicking the “unsubscribe” link at the bottom of any newsletter.
In general, if you’ve given us permission to use your data, you can just as easily withdraw it again.
6. Who else receives your personal data?
We’re careful with your data and only share it with third parties when necessary to fulfill your order—such as delivery services.
We do not share your data with others for advertising purposes, nor do we track or target you with ads for Jac van den Oord Potatoes on other websites.
7. How long do we keep your data?
Under Dutch tax law, customer and sales records must be kept for seven years. This means we will retain personal data such as your name, email address, address, payment details, and phone number—along with business data like Chamber of Commerce and VAT numbers—for at least seven years.
8. International transfers
We prefer to keep your personal data within the European Economic Area (EEA). However, if it becomes necessary to share your data with parties outside the EEA, we will only do so if there’s a specific legal exception or if so-called “appropriate safeguards” have been implemented. These ensure that your data is handled outside the EEA in line with European standards.
9. Questions about your personal data
If your data is incorrect, you can always ask us to correct it. You also have the right to view your data or request a copy of it. In some cases, you may request deletion of your data, object to its use, or restrict its processing.
For any of these requests, contact us at info@jacvandenoord.nl or call +31 73 599 9191.
10. Complaints?
If you’re unhappy with how we handle your data, we’re sorry to hear that.
Please email us at info@jacvandenoord.nl or call us at +31 73 599 9191 so we can work with you to find a solution.
If we’re unable to resolve your complaint, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at: https://autoriteitpersoonsgegevens.nl
11. Changes
We are always working to improve our products and website, which may mean changes to the personal data we collect or how we use it. Legal requirements may also change. If that happens, we’ll update this Privacy Statement.
We invite you to review the Privacy Statement regularly to stay informed. If there are major changes, we will notify you via our website.